Welcome to Luma. By using our website, products, or services, you agree to the Terms & Conditions below. These terms help create a secure, transparent, and smooth experience for every customer while protecting our business operations.

1. Acceptance of Terms

When you access, browse, or purchase from Luma, you agree to follow these Terms & Conditions along with our Privacy Policy and Returns Policy.
However, if you do not agree with any part of these terms, please stop using our platform immediately.

2. Use of the Website

You agree to use the Luma website only for lawful and ethical purposes. Therefore, activities such as hacking, copying content, scraping data, or interfering with site performance are not allowed.

If any user violates these rules, Luma may suspend or block access without prior notice.

3. Product Information & Availability

We consistently work to provide accurate and updated information about our products. Even so, specifications, images, pricing, and availability may change from time to time.

Because of this, Luma may:

  • Modify product listings

  • Discontinue certain products

  • Update prices without notice

Any change becomes effective as soon as it appears on the website.

4. Orders & Payments

Order Confirmation

After you place an order, you receive a confirmation email or SMS with your purchase summary.

Payment Methods

We accept the following payment options:

  • Credit/Debit Cards

  • UPI / Net Banking

  • Digital Wallets (where applicable)

All payments must be successfully authorized before we begin processing your order.

Order Cancellation

You may cancel your order within the first 12 hours, as long as it has not been shipped.
After shipping, the order will follow our Returns & Refunds Policy.

5. Shipping & Delivery

Delivery times can vary based on your location, courier operations, and external circumstances. Consequently, Luma is not responsible for delays related to:

  • Courier disruptions

  • Natural events

  • High-volume periods

The delivery dates shown during checkout serve as estimates, not guaranteed timelines.

6. Refunds, Returns & Exchanges

Please review our detailed Returns & Refunds Policy for complete information.

Because our breathing devices involve oral contact and inhalation, all Luma devices are final sale and cannot be returned or exchanged under hygiene and safety regulations.

Non-Returnable Items

  • All Luma breathing devices

  • Any product intended for oral or inhalation use

Refund Eligibility

We issue refunds only when:

  • The product arrives damaged

  • The product is defective

  • You receive an incorrect item

After approval, refunds are processed within 7–10 business days.

Exchanges

Exchanges are available only for damaged, defective, or incorrect items and depend on approval and stock availability.

Damage or Defect Claims

Please report any damage or defect within 48 hours of delivery and include photo or video proof so our team can resolve the issue quickly.

7. Intellectual Property

All content on the Luma website—including images, graphics, product designs, brand assets, text, and logos—belongs exclusively to Luma.
Therefore, you may not copy, reproduce, or distribute any of our content without written permission.

8. Limitation of Liability

Luma is not responsible for:

  • Losses caused by misuse of products

  • Damages arising from third-party service interruptions

  • Errors due to incorrect information provided by customers

  • Indirect, incidental, or consequential damages

Our total liability will never exceed the value of the purchased product.

9. User Accounts

Customers must:

  • Keep their login details private

  • Provide accurate and updated account information

Luma may suspend accounts that show fraudulent, harmful, or suspicious activity.

10. Governing Law

These Terms & Conditions follow the laws of India.
Any legal disputes will fall under the jurisdiction of courts located in Indore, Madhya Pradesh (or your applicable business location).

11. Changes to Terms

Luma may update these Terms & Conditions whenever necessary. Once updated, changes take effect immediately after they appear on the website.
By continuing to use the site, you accept the revised terms.

12. Contact Information

For questions or clarifications, please contact:

Luma Customer Care
📧 Email: info@breatheluma.com