Privacy Policy

At Luma, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our website. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
  • Account Information: Login credentials and purchase history if you create an account.
  • Technical Data: IP address, browser type, device identifiers, and usage data through cookies or analytics tools.
  • Optional Information: Feedback, product reviews, and communication preferences.

2. How We Use Your Information

Your data helps us to:

  • Process and deliver your orders securely.
  • Provide personalized product recommendations.
  • Improve our website, products, and services.
  • Communicate order updates, promotions, and offers (with your consent).
  • Detect, prevent, and address technical or security issues.

3. Sharing of Information

We respect your privacy and never sell your personal data. Information may only be shared with:

  • Trusted Service Providers: Logistics partners, payment gateways, and IT service providers strictly for order fulfillment and website operation.
  • Legal Authorities: If required by law, regulation, or to protect our rights and customers.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, remember preferences, and analyze traffic. You can manage or disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We implement industry-standard security measures (SSL encryption, firewalls, and access controls) to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and review the data we hold about you.
  • Request correction, update, or deletion of your personal information.
  • Opt-out of marketing communications at any time.
  • Withdraw consent where applicable.

7. Children’s Privacy

Our website is not directed toward individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided information to us, please contact us for immediate removal.

8. International Users

If you are accessing our website outside India, please note your information may be transferred and stored on servers within India.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technology. Updates will be posted on this page with the “Effective Date” revised accordingly.

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us:

Luma Customer Care
Email: info@breatheluma.com
Phone: [Insert Contact Number]