At Luma, we follow strict hygiene and safety standards to protect every customer. Because our breathing devices involve oral contact and inhalation, all Luma devices are final sale. Once your order ships, it can’t be returned or exchanged.

Non-Returnable Items

To comply with hygiene regulations and safety guidelines, the following items cannot be returned:

  • All Luma breathing devices

  • Any product used for inhalation or oral contact

Refund Eligibility

Although most items are final sale, we do offer refunds in a few situations. You may request a refund if:

  • The product arrives damaged

  • The product is defective

  • You receive the wrong item

Once approved, we issue refunds within 7–10 business days.

Exchanges

We allow exchanges only when an item is:

  • Damaged

  • Defective

  • Incorrect

All exchange requests depend on approval and available stock.

Damage or Defect Claims

To help us resolve an issue quickly, please report any damage or defect within 48 hours of delivery.
Include photo or video evidence so our team can verify and assist promptly.

Shipping & Hygiene Compliance

Since our devices involve direct oral contact, we must maintain a clean and safe supply chain. For this reason, we cannot accept returns after an order has shipped, even if the item hasn’t been opened. This policy ensures product safety for all customers.

Customer Support

If your product arrives damaged, defective, or incorrect, contact our support team within 7 days of delivery. We’ll help arrange a replacement or exchange.

📧 Email: info@breatheluma.com